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Nereyda Guillen is a Training and Development Specialist at TaskUs since May 2019, where responsibilities include developing and delivering training programs for sales, marketing, and customer service teams while optimizing agent performance through the use of surveys and KPI trend analysis. Additionally, Nereyda serves as a Social Media Marketing Expert, providing coaching and analysis to enhance the effectiveness of Facebook ad campaigns for small and medium-sized businesses. Prior experience includes roles as Billing Manager & CS Manager and Senior Credit Advisor at The Credit Repairmen from December 2014 to May 2019, where responsibilities involved maintaining customer transaction records and delivering tailored financial solutions. Nereyda holds an Associate's Degree from Northwest Vista College.