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Patrícia Ramalhete da Silva is a Senior Product Manager at Talkdesk, leading the integration of Salesforce products, including a key role in the development of Talkdesk for Service Cloud Voice. Prior to this, Patrícia served as a Senior BI Consultant at Capgemini, where responsibilities included team leadership, project management, and mentoring within the Business Intelligence domain. Patrícia's career also features roles as a BI Consultant and Junior Consultant, with a focus on developing dashboards and integrating CRM with business intelligence tools. Educational qualifications include a postgraduate degree in Informatics and a bachelor's degree in Forensic and Criminal Science, alongside multiple certifications in Salesforce.