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Gabriela Kovac, MBA, is an experienced professional with over 15 years in operations management, business analysis, and process improvements. They have held leadership roles across multiple organizations, including AT&T and Syntax, where they contributed to significant improvements in operations and data management. Currently, as a Global Processes Improvements Manager, Gabriela leads global initiatives, leveraging Agile methodologies and expertise in ServiceNow and SAP ERP. They are recognized for their organizational skills and goal-oriented approach in delivering high-quality results under pressure.