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Christy Kay, PMP, MSQM, is the Director and Head of Professional Services for North America at SymphonyAI, where they lead a team of over 50 professionals in delivering implementation and customer success for financial services. They previously served as Senior Manager of Americas Professional Services at SAS and held various roles in regulatory compliance and risk management at institutions such as RBC Bank, PNC, and First Citizens Bank. Christy earned a Bachelor's of Science in Accounting and Finance from Wesleyan University, a Project Management Professional certification from the Institute of Project Management, and is pursuing a Master's of Science in Quantitative Analytics at Duke University.