Mitch Moss is an accomplished engineering manager with extensive experience in software quality assurance and service management. At Sycle since January 2011, Mitch has overseen the overall quality of software through various testing processes, ensuring thorough requirements validation and post-release evaluation. Prior to this, from October 2007 to January 2011, Mitch served as the Southeastern US Metrics and Reporting Owner at HP Enterprise Services, where accountability for service performance was facilitated through daily standup meetings and the processing of ITIL-based metrics. Earlier in Mitch's career, from January 2000 to September 2007, the role of Technology Analyst at Electronic Data Systems involved identifying and supplying necessary computer-based tools, with a focus on developing web-based solutions to enhance helpdesk operations.
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