Sunday Jonah is an experienced Customer Engagement Manager with over 17 years in the Telecoms, Fintech, and Renewable Energy sectors, specializing in customer retention, lifecycle engagement, and service transformation. They have successfully supported multi-country teams in Nigeria, Togo, Cameroon, and West & Central Africa, significantly boosting customer satisfaction and retention. Sunday has driven the rollout of innovative projects, such as the Sun King Inverter, achieving a 76% NPS score and enhancing operational efficiency by 12% at iSON BPO. Currently, they are keen on leadership opportunities to further shape organizations through exceptional customer experience strategies.
Location
Nigeria
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