Esther O. is the Head of Experience Strategy Execution at Sterling Bank, where they drive customer experience strategies, user journey design, and continuous service improvement. With over 10 years of expertise in customer experience, project management, coaching, and banking operations, Esther has successfully implemented end-to-end change initiatives. They have held various roles at notable institutions, including Union Bank of Nigeria, where they contributed to significant productivity enhancements and cost reductions. Esther's educational background encompasses an MBA and a Master of Engineering, complemented by a professional certificate in customer experience.
Location
Nigeria