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Kimberly Reid has extensive experience in call center management and training, currently serving as Impact Manager at The Standard since December 2015, following roles as Contact Center Manager and Supervisor. Prior to this, Kimberly worked at Capital One from 2012 to December 2015, beginning as a Unit Manager in the Fraud and Disputes Organization, managing a team of 15-20 associates, and later as Training Manager, responsible for new hire content management and scheduling. Kimberly's career also includes a decade at HSBC, where responsibilities included managing teams in Customer Care, Collections, Escalations, Account Retention, and Billing Disputes, as well as experience as a Senior Associate in Collections and Customer Care.