Stephan Hovnanian is an experienced professional with a strong background in consulting and digital marketing. Currently serving as Senior Manager of Professional Services at Sprout Social, Inc., since March 2016, Stephan leads the delivery of consulting services aimed at enhancing customer experience and retention while optimizing team performance. Previous roles at Sprout include Manager and Team Lead of Professional Services, where notable achievements include streamlined performance metrics and improved customer service cadences. Prior to joining Sprout, Stephan owned Shovi Websites, providing digital marketing services and served in various capacities related to Google+ strategies and operations. Stephan holds an MBA in Finance and Marketing from Rutgers University and a BS in International Business from American University.