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Michael Cymerman is a Customer Service Manager at Spike Brewing, where they manage the customer service team and assist customers in selecting and troubleshooting brewing equipment. With a background in mechanical engineering from Penn State University, Michael has held various roles in sales, business development, and technical writing. They previously worked as a Product Specialist at Rockwell Automation, optimizing customer support and enhancing product offerings. Michael's experience includes internships at Tianma Microelectronics and the Naval Surface Warfare Center, where they contributed to product development and software testing.