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Roman Gorshkov is a skilled Service Engineer at Sperasoft since December 2022, specializing in automation of workflow processes using PowerShell and Python, along with administration and maintenance of Windows and Active Directory systems. Prior experience includes a role as Help Desk Specialist at LLC IT-Fox from September 2021 to October 2022, where responsibilities encompassed customer support, network troubleshooting, training new agents, and maintaining various hardware. Additionally, Roman worked as a System Administrator at IT-Fox, developing software for automation in Microsoft Office using Python and VBA while managing MikroTik network devices.