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Lydia Johnson is a Salesforce Certified Administrator, Consultant, and Business Analyst with over 15 years of experience. Currently a Manager and Salesforce Solution Architect at Spaulding Ridge, they specialize in Service Cloud, Sales Cloud, and Experience Cloud projects, as well as leading the SOGI Alliance and serving on the DEI Board. Prior to this role, they worked as a Salesforce Consultant at CoreFlex Solutions Inc. and held various positions at First Data Corporation, where they managed large-scale development projects and user data. Lydia began their career as a Sales Account Manager at Kissinger Associates, Inc., where they developed customer relationships to enhance sales and service.