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Patti Sinclair has a substantial background in operations and customer service within the airline industry, notably serving as Cargo Manager Operations for Southwest Airlines from March 2005 to January 2008. In this role, Patti emphasized customer satisfaction by coordinating air cargo activities in the LAS and MCO regions. Additional positions at Southwest Airlines included Manager Standards & Compliance and various managerial roles focusing on ground operations and customer service, where responsibilities included developing cargo policies and ensuring compliance with regulations. Prior to the airline industry, Patti served in the United States Marine Corps as an E-3 Supply from April 1985 to April 1988. Patti's educational qualifications include a Bachelor’s Degree in Psychology from the University of Phoenix, an Associate’s Degree in Business from Western International University, and a Lean Six Sigma certification from Villanova University.