SoundThinking, Inc. (Nasdaq: SSTI) is a leading public safety technology company that combines transformative solutions and strategic advisory services for law enforcement and civic leadership. We are trusted by more than 250 customers and 2,000 agencies to drive more efficient, effective, and equitable public safety outcomes, making communities healthier. Our SafetySmart™ platform includes ShotSpotter®, the leading acoustic gunshot detection system, CrimeTracer™, the foremost law enforcement search engine, CaseBuilder™, a one-stop investigation management system, and ResourceRouter™, software that directs patrol and community anti-violence resources to help maximize their impact. SoundThinking has been designated a Great Place to Work® Company.


Law Enforcement

SoundThinking (formerly ShotSpotter)

SoundThinking (formerly ShotSpotter)'s headquarters in Fremont, CA, United States

This department focuses on designing, developing, and maintaining software applications and systems.

Software Development

The Customer Success team at SoundThinking is dedicated to ensuring that clients effectively implement and maximize the benefits of the company’s public safety technology solutions. This team works closely with customers to provide ongoing support, training, and strategic guidance, helping to foster efficient, impactful, and equitable public safety outcomes. Their expertise spans across product implementation, user training, technical support, and continuous program optimization, ensuring a high level of customer satisfaction and success.

Customer Success

The Leadership Team at SoundThinking, Inc. is responsible for setting the company's strategic direction, overseeing operational execution, and ensuring the delivery of innovative public safety technologies. Comprised of senior executives across various functions such as human resources, product development, engineering, sales, marketing, and finance, this team collaborates to drive the company's growth, enhance customer success, and maintain its position as a trusted partner to over 250 customers and 2,000 agencies in the law enforcement and civic leadership space.

Leadership Team

The Engineering Team at SoundThinking is responsible for designing, developing, and maintaining the company's suite of public safety technologies, including the ShotSpotter® acoustic gunshot detection system, CrimeTracer™ search engine, CaseBuilder™ investigation management system, and ResourceRouter™ software. This team ensures that the platforms are robust, scalable, and reliable to meet the needs of law enforcement and civic organizations, driving efficient and effective public safety outcomes. They work collaboratively to innovate and improve the technological solutions that differentiate SoundThinking in the public safety sector.

Engineering Team

The Sales Team at SoundThinking is responsible for driving revenue and market penetration for the company's public safety technology solutions. This team focuses on building and maintaining relationships with law enforcement agencies, civic leaders, and other stakeholders, presenting and selling platforms such as ShotSpotter, CrimeTracer, CaseBuilder, and ResourceRouter to meet the safety needs of communities. Their efforts contribute to the company's goal of creating more efficient, effective, and equitable public safety outcomes.

Sales Team

The Marketing Team at SoundThinking is responsible for driving demand generation, managing public relations, and developing content that promotes the company’s public safety technology solutions. This team creates campaigns to enhance brand visibility, generate leads, and communicate the value of SoundThinking’s products like ShotSpotter®, CrimeTracer™, CaseBuilder™, and ResourceRouter™. Key roles include overseeing marketing programs, crafting strategic messaging, and delivering impactful content to support the company's mission of making communities healthier and safer.

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People (8)

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Other teams

Customer Success

Leadership Team

Engineering Team

Sales Team

Marketing Team

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People (8)

Jobs (0)

Other teams

Customer Success

Leadership Team

Engineering Team

Sales Team

Marketing Team

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