Gareth Roberts is a seasoned professional with extensive experience in sales training and customer service management. Currently serving as Principal Sales Instructor at SOTI since October 2023, Gareth previously worked at BT from December 2019 to August 2023 as a Sales Performance Coach, where responsibilities included delivering large-scale learning and development programs and collaborating with various units to align capability plans with commercial goals. Prior to BT, Gareth was a Professional Trainer, recognized for delivering effective training solutions. Gareth's earlier career includes substantial experience at EE, where tenure spanned from April 2010 to November 2019, culminating in the role of Customer Service Manager, leading large teams and focusing on performance metrics and customer interactions. Educational background includes attendance at Lewis School Pengam from September 2000 to June 2006.
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