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Koen Cnaepkens is a Solutions Lead for the Modern Workplace at Sopra Steria Belgium, where they focus on business development, portfolio management, and presales consultancy for Microsoft-inspired solutions. Previously, Koen worked as a Solution Architect and Customer Services Coordinator at Nextel NV/SA, managing various telecom products and providing first-line support to customers. Their career began as a Remote Engineer at Nextel, where they adapted existing telecom systems to meet changing client needs.