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Wilfred Isla is an experienced Salesforce professional with a diverse background in technical support and CRM consulting. Wilfred held the position of Salesforce Administrator II at NICE inContact from March 2017 to November 2018, focusing on system administration and cross-departmental reporting. Prior experience includes roles as a Tier 2 Escalation Manager at TELUS International Philippines, Functional Consultant at IPC, and Product Support Engineer at HCL Technologies, where significant contributions included managing critical enterprise cases and providing high levels of customer satisfaction. Wilfred currently serves as a Salesforce System Administrator and Release and Environments Engineer at Sophos, overseeing CRM database maintenance and coordinating DevOps tasks. Additionally, educational credentials include studies in Computer System and Network Technology at AMA Computer Learning Center and a degree in BS Management from San Sebastian College Recoletos.