Michael Fulvio is a seasoned professional with extensive experience in customer experience and success management. Currently serving as the Director of Customer Experience at SNIPES, Michael has successfully led strategic initiatives, including a significant loyalty program rollout, and improved e-commerce processes to enhance customer satisfaction. Previous roles include Senior Manager of Customer Service at SNIPES, Manager of Account Management at Curalate, and Manager of Customer Success at Procore Technologies, where Michael managed substantial client portfolios and implemented training programs to drive engagement and retention. Michael's early career includes leadership positions at SeamlessDocs and aMios, complemented by a strong educational background in Project Management and the Arts from Villanova University, the National Theatre Conservatory, and American University.
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