Joseph Leon Pickett JR has a strong background in technical support and customer service, with experience spanning over 18 years across various companies. Currently employed at Snap One since August 2018, Joseph focuses on troubleshooting technical issues, educating clients about cloud services powered by machine learning and artificial intelligence, and managing customer interactions. Prior roles include serving as a Technical Support Analyst at CPI Security and a Quality Assurance Analyst at Windstream, where Joseph ensured high standards for service delivery and conducted root-cause analyses. Earlier experiences at Time Warner Cable involved security operations and customer care, complemented by management roles in retail at Kiwi PCS Mobile and Beauty Systems Group. Joseph holds a high school diploma from Pender High, obtained in 2000.
Location
Charlotte, United States