Frank Rivera is a skilled technology professional with extensive experience in technical support and network management. Currently serving as a Clinical Network Specialist at Smile Doctors since March 2025, Rivera previously held roles including Senior Field Service Technician at Optomi, where responsibilities involved upgrading network equipment across various medical facilities. Rivera's background includes a significant tenure at Mr. Cooper as a Desktop Support Technician, delivering exceptional technical support and asset management, as well as over a decade at Bayview Asset Management as a Senior Desktop Technician, overseeing technical issues for more than 150 users. Early career experiences include roles in help desk support across major organizations, contributing to extensive knowledge of user support, troubleshooting, and hardware installation. Rivera holds an A+ certification in Information Technology from Fast Train.
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