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Janine Deegan is an experienced professional in knowledge management and customer support, currently serving as the Digital Support Program Manager at Smarsh since May 2022. Prior to this role, Janine held the position of Knowledge Program Manager at ActiveCampaign, where responsibilities included developing and enhancing a global Knowledge Management Program. At Sage, Janine managed the Knowledge-Centered Service program to support customer success, and at Paya, as a Customer Experience and Knowledge Specialist, Janine initiated the implementation of Knowledge-Centered Service, significantly improving operational processes and customer interactions. Janine's early career included a role as a Communications Specialist, focusing on internal communications and addressing customer pain points. Janine holds a Bachelor of Arts Degree in Digital Communication and Media/Multimedia from Point Park University, obtained in 2007.