Sarah Lum is a passionate customer experience leader with over 15 years of experience in direct people management. They have a proven track record in driving customer satisfaction and operational excellence, particularly in hypergrowth start-ups and B2C technology companies. Sarah has held key roles such as Director of Customer Experience at Skillshare and Head of Customer Experience at Glade Optics, focusing on team leadership and data-driven strategies to enhance customer experiences. They are committed to delivering exceptional service and fostering strong relationships with cross-functional partners, while also championing diversity, equity, and inclusion initiatives in the workplace. Sarah earned a Bachelor of Arts in Design and Visual Communications from the Fashion Institute of Design & Merchandising.
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