Amalou Garcia is an experienced professional with a strong background in customer service and quality assurance. Currently serving as a Payment Support Specialist at Skillshare since February 2020, Amalou also holds the position of Quality Analyst at Power Selling Pros since February 2018, focusing on monitoring call behaviors to meet quality standards. Previous roles include Customer Experience Representative at Soma Water, where Amalou enhanced customer satisfaction and contributed to user interface improvements, and Client Services Supervisor at Teleperformance, overseeing performance management and coaching. Amalou's career began as a Customer Service Representative at AFFILIATED COMPUTER SERVICES BUSINESS PROCESS SOLUTIONS and TeleTech, showcasing a commitment to effective communication and customer engagement. Amalou holds a Bachelor of Arts in Mass Communication/Media Studies from St. Scholastica's College, Manila, earned between 2000 and 2004.
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