Silvia Gomez Dominguez is a dynamic customer-focused executive with over 20 years of experience in Telecommunications and Financial Services. Currently, as Senior Director of Customer Lifecycle & Engagement at Optus, they orchestrate customer base communications and harness data and AI to enhance customer experiences. With previous roles at Vodafone Australia, Westpac Group, and KPMG, Silvia has consistently led transformative initiatives that prioritize customer advocacy and operational excellence. They have also contributed as a co-author for the Customer Value Management Body of Knowledge and are pursuing multiple advanced degrees in business and technology.
Location
Sydney, Australia
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