ÂÜÀòÂÒÂ×

Wagner Coutinho has extensive experience in service center management, currently serving as Gerente Service Center at Simpress since August 2005, where responsibilities include overseeing product configuration services and ensuring customer satisfaction through efficient resource management and flexible processes. Prior to this role, Wagner held various positions at Simpress, including Coordenador de Service Center, where a focus on customer satisfaction led to significant improvements in positive feedback and a reduction in complaints. Experience also includes leadership in production and team management, with a foundational career as a Técnico Eletrônico at Hewlett-Packard, where Wagner contributed to various projects and technical maintenance. Wagner holds a postgraduate degree in Strategic Business Management from Universidade Presbiteriana Mackenzie and a degree in Administration from Universidade Paulista, complemented by technical training in Electronics from Instituto Tecnológico de Barueri.