Sara Thacker is a seasoned professional with extensive experience in customer experience management and marketing. Currently serving as Manager of Customer Experience for Pro Products at ServiceTitan, Sara leads initiatives that enhance adoption and engagement across multiple products. Previous experience includes roles as Program Manager in Customer Success, where Sara developed digital post-sales journeys and leveraged analytics to drive customer engagement, and Marketing Manager at Smallwave Marketing, focusing on workflow automation and customer journey setups. Earlier positions include Director roles at Greenheart International and Greenheart Travel, where significant improvements in lead generation and client satisfaction were achieved. Sara holds a BA in Geography from the University of Wisconsin-Madison and has participated in various study abroad programs focused on sustainability.
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