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Vivek Shandilya is a Digital Sales Transformation Leader currently serving as a Senior Business Process Manager at ServiceNow, where they focus on optimizing CRM processes and driving innovation in opportunity-to-forecast journeys. With previous roles at HCL Technologies and VMware, Vivek has led strategic initiatives and operational improvements, earning several awards for their contributions, including the "Star of the Year" at HCL. They hold a degree in Engineering from N M A M Institute of Technology and an MBA from Xavier Institute Of Management and Entrepreneurship, complemented by professional training in Business Process Management at UC Berkeley Extension.