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Jennifer Fast is a Staff UX Researcher at ServiceNow, bringing 10 years of research experience in enterprise and mid-sized corporations. Over the years, Jennifer has specialized in qualitative research while managing mobile and stationary UX labs, collaborating with various roles including Product Managers and Interaction Designers. Past positions include Lead User Experience Researcher at Shutterfly, Inc. and Sr User Experience Design Researcher at First Tech Federal Credit Union, where insights gathered influenced key design and product decisions. Jennifer holds a Bachelor of Arts in Computer and Information Sciences, with a focus on Psychology and Business, from the University of Hawaii at Manoa, where they continue to study.