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Jef Lepine is the Director of the Global Technical Duty Officer Team at ServiceNow, where they lead a specialized team dedicated to maintaining and restoring critical public services. Previously, Jef served as a Manager in the same team, also gaining experience as a SOC Analyst. With a background in various technical roles spanning over a decade across several reputable companies, Jef has developed extensive expertise in incident management, systems monitoring, and operational leadership. Jef's foundational technical skills were established early in their career at companies such as Level 3 Communications and ITA Software.