Heidi M. H. is a seasoned product marketing and customer experience strategy leader with over 15 years of expertise in transforming complex SaaS solutions into clear value propositions. They previously served as Demo Principal at Pegasystems, where they developed product demonstration content focused on digital transformation, and held customer service management roles at Lycos, UniCare, and Evoqua Water Technologies, driving operational improvements and customer satisfaction. Currently, they are the Senior Technical Product & Solutions Marketing Manager at ServiceNow, continuing to leverage their extensive background in customer-centric strategies. Heidi holds an MBA from Southern New Hampshire University and a B.S. from Franklin Pierce College.
Location
Swanzey, United States
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