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Ellie Heggerston is a Senior Training Customer Success Specialist at ServiceNow since February 2022, with a robust background in training and customer enablement. Previous roles include Training Operations Lead and Specialist at Appian Corporation, where Ellie managed global training operations and co-led business strategy initiatives. As a Trainer for the National Democratic Training Committee, Ellie facilitated workshops for candidates and campaign staff on digital strategy. Experience at the Democratic Congressional Campaign Committee involved training over 15,000 individuals nationwide and implementing a successful online training program. Ellie’s earlier positions include a website developer role at Crosswoods Development and internships in various organizations, supporting sales and research efforts. Ellie holds a Bachelor's Degree in Communication Arts from the University of Wisconsin-Madison.