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Cindy Olney has extensive experience in success architecture and customer engagement strategy, currently serving as Principal Success Architect at ServiceNow since July 2021. Prior to this role, Cindy held the position of Senior Customer Engagement Strategy & Operations Manager at ServiceNow. From July 2008 to July 2021, Cindy was a Senior Manager at Deloitte Consulting, where notable projects included managing ServiceNow implementations for Enterprise Service Management and Customer Service Management across various industries, as well as overseeing records management improvement and technology stream leadership initiatives. Cindy's educational background includes a Diploma of Language in Chinese and a Bachelor of Commerce with a focus on Business Systems and Accounting, both obtained from Monash University.