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Avinash Anandaraj is a seasoned Staff Technical Writer at ServiceNow, where they develop content for the Now Platform, focusing on Authentication, Identity, Connections, and Credentials. They hold an MBA from the Indian Institute of Management, Kozhikode, completed in 2023, and possess nearly a decade of expertise in technical writing across various industries, including IoT and Supply Chain Management. Avinash has a proven track record of improving documentation processes, enhancing user experiences, and advocating for customer needs through meticulous content development and strategic planning. Their previous roles include positions at Oracle and Infor, where they advanced documentation quality and leveraged video tutorials to boost product adoption.