The SER Group is a leading software vendor of the international enterprise content management (ECM) and content services market.

Software

SER Group

SER Group's headquarters in Bonn, Germany

John Bates

Douglas Cardoso

Gregor Joeris

Daniel Köhler

Andy Spence

Will McInnes

Stephanie Kniesel

John David

Johannes Klutz

Nabil Ben Abdallah

Kurt-Werner Sikora

This department is responsible for managing client accounts and ensuring customer satisfaction through effective communication and relationship-building.

Account Management

The Sales and Customer Relations team at SER Group is responsible for driving revenue growth and maintaining client satisfaction across the enterprise content management sector. This team works closely with clients to understand their needs, fosters long-term relationships, and identifies new business opportunities while ensuring seamless support and service delivery throughout the customer lifecycle. They coordinate efforts across various regions and sales channels to maximize market presence and effectiveness.

Sales and Customer Relations

This department focuses on designing and delivering effective solutions tailored to meet client needs.

Solutions Engineering

This department oversees the planning, execution, and closing of projects to ensure they are completed on time and within budget.

Project Management

The Leadership Team at SER Group is responsible for setting the strategic direction and vision of the company in the enterprise content management market. This team, comprising key executives such as the Chief Technology Officer and Managing Directors, focuses on driving innovation, optimizing solutions, and ensuring alignment between technology development and market needs to enhance customer satisfaction and business growth. Through collaborative leadership, they guide the organization in achieving its goals and maintaining its competitive edge.

Leadership Team

The Marketing and Customer Experience team at SER Group drives brand awareness and customer engagement through strategic marketing initiatives and exceptional service delivery. They focus on understanding customer needs, enhancing the user experience, and fostering partnerships, while leveraging digital channels and content marketing to promote SER's ECM solutions effectively across global markets. This team plays a crucial role in aligning product offerings with market demands and ensuring customer satisfaction.

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SER Group

Org chart

Teams

Account Management

Sales and Customer Relations

Solutions Engineering

Project Management

Leadership Team

Marketing and Customer Experience

Offices

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SER Group

Org chart

Teams

Account Management

Sales and Customer Relations

Solutions Engineering

Project Management

Leadership Team

Marketing and Customer Experience

Offices

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