Alicia Douglas is currently a Senior Manager of BPO/Vendor Operations at SEPHORA, where they leverage extensive experience in call center management. Previously, they held roles including Senior Manager at MAXIMUS, where they led the ramp-up of a call center for FEMA, and National Call Center Manager at TruGreen. Alicia has a background in optimizing operational efficiency across multiple locations and has successfully implemented strategies to enhance employee satisfaction and performance. They are pursuing a degree in Environmental Science at the University of Oklahoma.
Location
Dallas, United States
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