Monika Sethi is an accomplished professional with extensive experience in customer services and risk management within the financial services sector. Currently serving as Senior Vice President of Customer Services at SBI Card since May 2016, Monika leads initiatives focused on customer experience, governance, risk management, and CRM strategy to enhance customer satisfaction and operational efficiency. Previously, Monika held the position of Vice President of Non Voice Customer Services at SBI Card, overseeing a team of over 100 employees. Prior experience includes significant roles at GE Capital and SBI Card, where Monika contributed to risk management and operational improvements through Six Sigma methodologies. Educational qualifications include a PGDBM in Finance and Financial Management Services from the Center for Management Development and a BSC from Panjab University, Chandigarh.
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