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John Cheung is a seasoned professional with experience in technical support and customer relations, currently serving as a Principal Escalation Manager at SAP. They began their career as a Game Advisor at GameStop before transitioning to roles at Fry's Electronics and Milestone Technologies, where they developed a robust understanding of technology and customer service. From 2016 to 2019, John worked as a Marketing Coordinator at Blue Ocean Education, enhancing their skills in market research and social media management. They hold a Bachelor of Business Administration from California State University-East Bay and have dedicated their recent efforts to managing critical customer escalations at SAP’s Sales Performance Management division.