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Carol Düster is a seasoned professional with diverse experience in customer engagement, marketing, and communications. As Co-Founder and Customer Engagement Lead at Iris Comunicação, Carol successfully designed communication consulting projects for small brands and managed customer relationships. Previous roles include Marketing Assistant and Social Media Manager at both Hype Studio and Lugares com Alma, where Carol developed communication plans and managed social media, achieving significant growth and recognition for events. At SAP, Carol held various positions, contributing to customer interactions, crisis management, and digital workspace creation, while also achieving high customer satisfaction ratings. Carol holds a Business Bachelor in Innovation and Entrepreneurship from PUCRS, alongside credentials in Architecture and Urbanism and an ongoing Associate's Degree in Graphic Design from UniRitter.