Bijay Mundhara is an experienced IT professional with over 16 years in service and program management, focusing on critical incident management and escalation handling. Currently serving as the Lead Escalation Officer at SAP Labs India, Bijay manages the Critical Incident & Escalation Management team, ensuring efficient operations and quick resolution of high-impact issues. Previously, Bijay held roles at Dell International Services and Accenture, contributing to cloud operations and technical support. Bijay is pursuing a Bachelor of Commerce degree at DD College.
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