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Luciano Hertzriken is a seasoned professional in banking operations and education, currently serving as a Professor at Escuela FEF since 2005 and as the Director of Operational Excellence and Service Level Control at Santander España since 2014. They previously held key positions at Société Générale, Geoban SA, and Universidad de Buenos Aires, where they contributed to operations management and curriculum development. Luciano's educational background includes a Master’s in International Finance and a degree in Business Administration from the University of Buenos Aires, alongside further training in digital transformation. They are dedicated to fostering operational excellence and innovation within the banking sector.