Sarah Kavanagh has extensive experience in leadership coaching, training, and customer journey design, primarily within the banking industry and currently as a Global Enablement, Sales Onboarding Trainer Manager at Salesforce. At KBC Bank Ireland, Sarah held roles that included Performance Excellence Associate, where responsibilities involved training contact center staff, and Customer Journey Mapping Specialist, focused on developing customer journeys through stakeholder engagement. Previous positions at Ulster Bank included Area Manager Support and Branch Manager, emphasizing team development and customer strategy. Sarah's educational background includes various certifications in training, coaching, mediation, and customer experience, reflecting a strong commitment to professional development in people management and training efficacy.
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Ireland
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