Rafael Santos is a Senior Solution Architect at Salesforce, where they focus on providing high-level solutions for clients in the Latin American region. Previously, Rafael held various roles including Technical Support and Operations Coordinator at ETML-TrinnPhone, Operations Coordinator at Città Telecom, and Functional Consultant at TRISCAL, where they specialized in Salesforce project implementations. With a background in managing support teams and analyzing operational performance, Rafael has developed expertise in technical support and CRM solutions. Rafael earned a degree in Gestão de Serviços em Atendimento from Universidade Estácio de Sá.
Location
Rio de Janeiro, Brazil
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