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Mathew Hockaday is a seasoned professional with extensive experience in voice infrastructure and operations analysis, currently serving as a Senior Voice Infrastructure Engineer at Salesforce since May 2016. Hockaday specializes in designing and implementing global contact center solutions, transitioning Salesforce's internal legacy voice technologies to advanced Service Cloud Voice and Amazon Connect offerings. Prior roles at Salesforce include Senior Global Operations Analyst and Global Operations Analyst, where Hockaday focused on user experience improvement, project management, and collaboration with cross-departmental teams. Previously, Hockaday held roles at Express Scripts, managing customer service operations and ensuring effective resource allocation. Hockaday holds a Bachelor's degree in Business Marketing from Ball State University.