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Jonathan D. is an experienced professional in the technology and customer success sectors, currently serving as a Success Architect at Salesforce and an Adjunct Professor at Tecnológico de Monterrey since January 2025. Prior to these roles, Jonathan held positions such as Senior Technical Account Manager and Solutions Engineer at CHEQ, where responsibilities included managing multiple clients in English, Spanish, and Portuguese within the Digital Marketing Field. Previous experience also includes roles at PayPal as a Customer Success Manager and several positions at Salesforce, including Principal Success Manager and Principal Success Architect. Jonathan has a solid educational background, with a Master’s degree in Information Technology Management from EGADE Business School and a Business and IT Engineering degree from Tecnológico de Monterrey, complemented by an exchange program at Singapore Management University.