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John Kearney is currently the Vice President of AMER Service Cloud Customer Support at Salesforce, where they lead a significant global technical support organization focused on enhancing customer experiences. Previously, they held various leadership roles, including Vice President at Zendesk and Vice President of Cloud Success at Salesforce, where they were instrumental in achieving high customer satisfaction targets. Kearney has extensive experience in managing large teams, optimizing operational efficiency, and implementing strategic initiatives across leading tech companies like Microsoft and a non-profit organization. They earned their degree from Radford University, further solidifying their expertise in business and technology.