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Jim McDermott is an accomplished business leader with over 20 years of diverse experience in the IT industry, currently serving as SVP of Global Customer Success Plan Sales at Salesforce. McDermott's career includes pivotal roles in sales management, consulting services sales, and enterprise software sales at Microsoft Corporation, where they significantly increased revenue and customer satisfaction. They hold a Master's in Business Administration from Duquesne University and a Bachelor's in Management Information Systems from Penn State University. Known for their strong communication skills and passion for team leadership, McDermott has excelled in strategic account management and business development throughout their career.