Erika Helou is the Senior Director of People Services at Salesforce, where they currently lead initiatives focused on enhancing employee experiences. Previously, Erika held the role of Head of HR Operations for EMEA at Groupon from 2015 to 2020, where they developed and managed operations for a shared service center. Before that, they served as a Contact HR Team Lead at Telefónica from 2012 to 2013 and as an HR Employee Care Centre Team Leader at Hertz from 2010 to 2012. Erika has consistently emphasized process improvement, efficiency optimization, and a strong focus on customer service throughout their career.
Location
Ireland
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