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James Doughty has extensive experience in the insurance and customer service sectors, currently serving as a Claims Operations Manager at Ageas UK since July 2025. Doughty has been with Saga plc. since November 2005, holding various roles including Customer Support Operations Manager, Underwriting Operations Manager, Claims Operations Manager, Customer Service Team Manager, and Customer Service and Sales Agent. Doughty completed education at Ramsgate School from 1997 to 2001, achieving 2 x B and 4 x C grades in GCSEs.