Jennifer Thomas is an experienced professional in the fields of customer service and adult education, currently serving as a Customer Programs Representative for the Regional Transportation Authority of Northeastern Illinois (RTA) since August 2019. Prior roles include ADULT INSTRUCTOR/TRAINER at SEIU Healthcare, where Jennifer conducted seminars for Personal Care Attendants, and positions at Kaplan and Access Living as a Student Advisor and Stepping Stones Program Coordinator, respectively. Earlier career highlights include serving as Member Engagement Coordinator at Community Care Alliance of Illinois and PCA Program Coordinator/Recruiter at Access Living. Jennifer holds a Bachelor of Arts in Speech Communication and Rhetoric from Eastern Illinois University and an Associate of Arts from Lincoln College.