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Joyce Lai, CPA, is a Senior Manager of External Reporting at RBC, where they currently lead financial reporting initiatives. Previously, Joyce held various roles in accounting and finance, including Manager of Accounting Policy and External Reporting at RBC, and Senior Financial Analyst at Canadian Tire Corporation. Joyce's experience also includes working as a Senior Associate at PwC Canada and gaining valuable insights into tax and audit as an Income Tax Auditor with the Canada Revenue Agency. Joyce earned an Honours Business Administration degree and a Graduate Diploma in Accounting from the Lazaridis School of Business & Economics at Wilfrid Laurier University.